Privacy Policy

This Privacy Policy explains how Assistive ("Assistive", "we", "us") collects, uses, and shares information when you visit our website, use our shared inbox and support tools, or otherwise interact with us. By usingAssistive, you agree to the practices described here.

Information we collect

We collect information in three ways:

• Information you provide. Account details such as your name, email address, and password, billing information, and the content of messages, tickets, and files you and your customers send through the service.
• Information collected automatically. Usage and device data such as IP address, browser type, pages viewed, and actions taken, gathered through cookies and similar technologies. See our Cookie Policy for details.
• Information from third parties. Data from service providers that help us run the product, such as payment processors and analytics providers, consistent with their own terms.

How we use information

• To provide, maintain, and improve the service.
• To create and secure your account and authenticate you.
• To respond to your requests and provide customer support.
• To process payments and send service and billing notices.
• To detect, prevent, and address fraud, abuse, and security issues.
• To comply with legal obligations and enforce our terms.

How we share information

We do not sell your personal information. We share it only as needed to run the service:

• Service providers who process data on our behalf under contract, such as hosting, payment, and analytics providers.
• Legal and safety reasons, where we believe disclosure is required by law or necessary to protect rights, property, or safety.
• Business transfers, such as a merger, acquisition, or sale of assets, in which case we will notify you of any change in control.

Data retention

We keep personal information for as long as your account is active or as needed to provide the service, and afterward only as required to meet legal, accounting, or reporting obligations. When data is no longer needed, we delete or anonymize it.

Security

We use technical and organizational measures designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You can read more on our Security page.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at[email protected]. We will respond within the time required by applicable law.

International transfers

We may process and store information in countries other than the one in which you live. Where required, we use appropriate safeguards for cross-border transfers of personal information.

Children

Assistive is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the date above and, where appropriate, notify you. Continued use of the service after changes take effect means you accept the updated policy.

Contact us

Questions about this policy or your information can be sent to[email protected], or by mail to Assistive, Accra, Ghana.